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Features / Sell / Enquiries

Every buyer question in one inbox.

Your booth, the booth assistant, your fair QR and shared collections all land here, with the products each buyer asked about.

Enquiries
Met someone at the stand?Add enquiry
LHLena HolmNordlys Interiør, CopenhagenBooth assistantStage: OpenAssigned to Priya
Hi, we liked the hammered bowls. Can you do 300 in antique brass for March? We are also looking at the tall planters.
Today, 09:42
WHAT THEY ASKED ABOUT
Hammered bowl, antique brassHammered bowl, antique brassFOB $10.40 at 300+MOQ 100 · 45 days
Tall planter, verdigrisTall planter, verdigrisFOB $15.80MOQ 100 · 40 days
On your booth: viewed 6 products, the hammered bowl 3 times
Each AI draft uses 1 credit. Sending is free.
Try it: click an enquiry, press Reply with price, change the tone, then make a quote.
7sources in one inbox: booth, QR, booth assistant, collections, email, WhatsApp and by hand
2 minto reply with photos and a price, versus 1 to 2 days by hand (estimate)
1 creditper AI draft. Sending is free.
1 clickfrom the products they asked about to a draft quote

From question to price, in one screen.

BoothQR at standBooth assistantCollectionEmailWhatsAppAdded by hand
1 · ArrivesTagged with where it came fromSo you know which channel and which fair is working.
Hammered bowl
Viewed 3 times
Tall planter
Viewed once
2 · ContextSee what they looked atThe products they asked about, and what else they opened on your booth.
Hi Lena, thank you for writing. Yes, we can make 300 hammered bowls in antique brass…
3 · DraftPoly9 AI writes the replyWith your product cards and prices. You edit, then send.
Send by emailWhatsAppMake a quote
4 · ReplyEmail, WhatsApp or a quoteEmail replies from the buyer come back into the same thread.
Exporter's stand at a trade fair
Added by hand · At the fairJens Kraus · Haus Nord, HamburgWants the trestle table in white oak, 40 pieces. Phone only, no email yet.
White oak trestle tableFOB $164.00 · MOQ 20
At the fair

Log the walk-ins too.

A buyer at the stand, a phone call, a WhatsApp chat. Add it in a few taps, with a phone number if that is all you have. It sits in the same inbox as everything else, so nobody falls through after the fair.

Everything in the Poly9 inbox.

Source on every enquiryBooth, QR at stand, booth assistant, collection, email, WhatsApp or added by hand.
What they asked aboutThe products in the enquiry, with your price, MOQ and lead time beside each.
What they looked atThe products and collections they opened before they wrote.
Drafts by Poly9 AIWarm, formal or concise, with price cards attached. Only facts from your catalog.
Reply templatesSave the replies you send often, like "Thanks for visiting our stand".
Notes for the teamInternal notes on the thread. Mention a teammate with @name.
Assign and stageGive an enquiry to a teammate and move it from open to quoted, won or lost.
Overdue flagsSee which buyers are waiting longest, and which replies are overdue.
Export to ExcelEvery enquiry, with source and stage, in one spreadsheet.

Works with

AI assistant →Answers buyers on your boothQuotes and proformas →Turn the enquiry into a quoteBuyers →Every buyer and their history

Questions

Where do enquiries come from?

Your booth, the QR code at your stand, the booth assistant and shared collections send them in. You can add walk-ins, calls and WhatsApp chats by hand.

Does the AI send replies on its own?

No. Poly9 AI writes a draft. You read it, change it if you like, and press send.

What happens when the buyer answers my email?

Their reply comes back into the same thread, and you get a notice.

Can my whole team work the inbox?

Yes. Assign enquiries, leave notes for each other and see who is handling what.

Answer your next buyer in minutes.