Poly9 AI · Glossary

Price on request (POR)

Price on request (POR) in B2B custom-product quoting means a quote cannot be produced from certified pricing rules. Poly9 AI returns POR when the rules are missing and never guesses a price.

Why it matters in quoting

In custom products, furniture, textiles, cabinetry, industrial configure-to-order, not every finish, size and option combination has a certified price loaded. When a buyer asks for something outside your rule book, guessing a price costs credibility and creates fulfilment risk.

Poly9 AI answers product questions, configures options and prices from your approved rules. When a rule is missing, it returns price on request, never a guess. The buyer sees the configuration they selected and knows the price will come from your team. Your sales operation stays in control, and trust is preserved.

Price on request is the honest path between an instant certified quote and a guessed AI price that might be wrong. It signals to the buyer that this combination needs a conversation, and it gives your team visibility into which rules are missing so you can close the gaps over time.

Related terms

Certified pricing

Prices produced from your approved rules. Every certified quote can be fulfilled at the number shown because it came from your book.

Configure-to-order

Products built from options, finish, size, material, hardware, where the buyer selects the configuration and the system prices it from rules.

See pricing rules →

COM and grade

Customer's own material and grade pricing matrices, common in textiles and furniture. When COM rules are incomplete, price on request appears.

See fabrics and wallcovering →

Questions about price on request

Why does Poly9 AI return price on request instead of estimating?
Because a guessed price breaks trust. If your certified rules don't cover a combination of finish, size or option, Poly9 AI returns price on request and routes the question to your team. The buyer knows it's not a guess, and you keep control of every number that goes out.
How do I reduce price on request responses?
Add more certified pricing rules. The more finish, size and option combinations you load into your rule book, the more questions Poly9 AI can answer with a certified quote. Price on request only appears when a rule is missing, and the dashboard shows which ones buyers hit.
Is price on request the same as "contact for pricing"?
Yes, in practice. Price on request tells the buyer that this combination needs a conversation with your team before a number is given. It's honest, it keeps your credibility, and it is better than a wrong number the buyer has already shown to their client.
Can buyers still share a price on request quote?
Yes. The quote shows the configuration, the options selected, and price on request where the number would appear. Your team sees the request in the dashboard and can follow up with the certified price, and the same link updates when the rule is added.

Configure and quote from your rules

Poly9 AI answers buyer questions, configures options and prices from your certified rules. When a rule is missing, it returns price on request, never a guess. See how manufacturers use it, or start your free account with 250 sales actions.

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